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European Organization for Nuclear Research

Service Incidents

Wednesday, May 16 2012, 16:10

Incidents (current & last 12 hours)

Summary Date & time of incident Last updated Service Element Affected Impact on service Status Resolved on
For SSB contributors: do NOT use "force" until further notice Wed, May 16, 07:00 Wed, May 16, 16:05 Not specified Service is degraded Experts are working on a resolution -
Problem with EDH this morning Wed, May 16, 07:00 Wed, May 16, 08:55 Not specified Service is unavailable Resolved Wed, May 16, 08:35
Delay in publication of CRLs Fri, May 11, 17:45 Wed, May 16, 12:13 Multiple Services Service is degraded Resolved Wed, May 16, 11:45
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Cleared incidents 2012

Summary Service Element Affected Date & time of incident Impact on Service Resolved on
Problem with EDH this morning Not specified Wed, May 16, 07:00 Service is unavailable Wed, May 16, 08:35
EDH unavailable Multiple Services Mon, May 14, 16:53 Service is unavailable Mon, May 14, 17:30
Indico Search Disabled Conference Management Application Support Mon, May 14, 13:40 Some applications linked to services are unavailable Mon, May 14, 21:43
Delay in publication of CRLs Multiple Services Fri, May 11, 17:45 Service is degraded Wed, May 16, 11:45
SVNWEB Problems related to Trac Multiple Services Fri, May 11, 14:44 Service is degraded Mon, May 14, 08:30
Problem with IT SSB after Drupal upgrade yesterday - now solved Service Information Service Fri, May 11, 06:00 Service is unavailable Fri, May 11, 10:15
AFS scratch server overload Storage Service for Projects & Experiments Thu, May 10, 09:30 Service is degraded Fri, May 11, 11:50
EDH unavailable DB & App Platform for AIS Thu, May 10, 07:35 Service is unavailable Thu, May 10, 10:00
Ais (edh, foundation) node loss DB & App Platform for AIS Wed, May 9, 11:35 Service is degraded Wed, May 9, 11:50
EOSATLAS namespace problem Storage Service for Projects & Experiments Mon, May 7, 11:50 Service is degraded Thu, May 10, 01:00
General purpose database (PDBR) partially unavailable DB & Application Platform Service for Projects & Experiments Fri, May 4, 14:35 Service is degraded Fri, May 4, 15:15
Batch nodes failing, kill processes and resend notification emails to users Batch Service Fri, Apr 27, 16:21 Service is degraded Fri, Apr 27, 19:00
Traffic loss on the CERN-IN2P3 LHCOPN link Multiple Services Thu, Apr 26, 11:00 Service is degraded Fri, Apr 27, 16:00
Hardware issue in the Geant Geneva router Network Infrastructure Service Wed, Apr 25, 09:34 Service is degraded Fri, Apr 27, 18:52
Problems with Drupal and AIS applications DB & App Platform for AIS, General Purpose DB & App Platform, Web Service Tue, Apr 24, 17:15 Service is unavailable Tue, Apr 24, 17:35
Lxbatch still unstable (20 Apr 9:50) - now resolved Batch Service Fri, Apr 20, 09:58 Service is degraded Fri, Apr 20, 12:30
Lxbatch down on 19 Apr at 20:15 - now resolved Batch Service Thu, Apr 19, 20:15 Service is unavailable Fri, Apr 20, 00:30
CCC gpn router crash Network Infrastructure Service Wed, Apr 18, 13:50 Service is unavailable Wed, Apr 18, 14:15
Performance degraded on firewalled traffic to/from Internet Firewall Configuration Service Tue, Apr 17, 10:24 Service is degraded Tue, Apr 17, 13:43
Connectivity issues with Geant Multiple Services Thu, Apr 12, 18:38 Service is degraded Fri, Apr 13, 19:10
Sunrise network disruption (Geneva area) Mobile Telephone Service Thu, Apr 12, 09:00 Service is degraded Thu, Apr 12, 12:30
sindes and swrep interruption due to server crash IT Support Services for IT Operations Wed, Apr 11, 09:45 Service is unavailable Wed, Apr 11, 09:52
CASTOR central nameserver errors Storage Service for Projects & Experiments Wed, Apr 4, 09:00 Service is degraded Wed, Apr 4, 11:15
cerndb1/edmsdb/accdb and EDMS services unavailability DB & App Platform for AIS, DB & App Platform for EDMS Wed, Apr 4, 06:53 Some applications linked to services are unavailable Wed, Apr 4, 07:40
Oracle Test and Dev database and application services not accessible DB & App Platform for AIS Mon, Apr 2, 12:02 Service is unavailable Wed, Apr 4, 17:30
Fixed Telephony Service disruption Fixed Line Telephone Service Mon, Apr 2, 08:32 Service is degraded Mon, Apr 2, 14:45
Drupal Mysql instance rebooted. General Purpose DB & App Platform Fri, Mar 30, 02:45 Service is degraded Fri, Mar 30, 03:10
SLS update problems IT Support Services for IT Operations Wed, Mar 28, 21:00 Service is degraded Thu, Mar 29, 15:50
Service-now is down Process Application Support Mon, Mar 26, 11:59 Service is degraded Mon, Mar 26, 12:56
CVI Self Service Interruption Server Hosting Service Fri, Mar 23, 18:05 Service is degraded Fri, Mar 23, 19:00
Batch resources partially unavailable Batch Service Fri, Mar 23, 08:00 Service is degraded Mon, Mar 26, 11:00
Problem with HRT reports (both online and scheduled) Personnel Reporting Application Support Thu, Mar 22, 07:00 Service is degraded Thu, Mar 22, 14:30
Database service degradation for COMPASS (COMPR) DB & Application Platform Service for Projects & Experiments Fri, Mar 16, 12:30 Service is degraded Fri, Mar 16, 17:15
CDBSQL synchronisation problems IT Support Services for IT Operations Wed, Mar 14, 11:00 Service is degraded Fri, Mar 16, 16:00
e-groups intermittent proxy errors DB & App Platform for AIS Tue, Mar 13, 12:06 Service is degraded Tue, Mar 13, 12:20
SINDES lookup to egroups broken IT Support Services for IT Operations Mon, Mar 12, 16:05 Service is degraded Tue, Mar 13, 10:30
EOSCMS unavailable Storage Service for Projects & Experiments Mon, Mar 12, 01:10 Service is unavailable Mon, Mar 12, 06:50
Problems found in CASTORALICE instance Storage Service for Projects & Experiments Wed, Mar 7, 16:01 Service is degraded Wed, Mar 7, 16:20
Qualiac Database unavaliable this morning DB & App Platform for AIS Wed, Mar 7, 03:27 Service is unavailable Wed, Mar 7, 07:50
Primary Geant access down (connectivity to European Research and Education Networks) Network Infrastructure Service Tue, Mar 6, 16:04 Service is degraded Tue, Mar 6, 17:30
Problem with Vidyo Booking through Indico Remote Collaborative Service Mon, Mar 5, 16:40 Service is degraded Mon, Mar 5, 18:00
EOSCMS files unavailable Storage Service for Projects & Experiments Thu, Mar 1, 10:45 Service is degraded Thu, Mar 1, 13:50
CMSR database hanging Multiple Services Tue, Feb 28, 04:15 Service is unavailable Tue, Feb 28, 05:40
Compass database hanging Multiple Services Tue, Feb 28, 04:15 Service is unavailable Tue, Feb 28, 05:40
ATLAS atlasgrp SVN Repository corrupted GRID Development Service Fri, Feb 17, 16:59 Service is degraded Sat, Feb 18, 18:00
SLS not responding IT Support Services for IT Operations Thu, Feb 16, 18:07 Service is unavailable Thu, Feb 16, 23:00
CERN to IN2P3 network affecting VOMS, FTS, SAM, MyProxy, .... Multiple Services Thu, Feb 16, 14:35 Service is unavailable Thu, Feb 16, 17:00
Sudden increase of HTAR traffic is overloading access to Geant (R&E network in Europe) Multiple Services Wed, Feb 15, 17:28 Service is degraded Thu, Feb 16, 07:00
EOSCMS unavailable for 45min Storage Service for Projects & Experiments Wed, Feb 15, 12:20 Service is unavailable Wed, Feb 15, 13:05
Certain SVN Projects not available Multiple Services Wed, Feb 15, 10:00 Service is degraded Wed, Feb 15, 10:30
DFS home folder m,t intervention Multiple Services Tue, Feb 14, 09:30 Service is degraded Tue, Feb 14, 10:00
AFS154 unavailable Storage Service for Projects & Experiments Mon, Feb 13, 21:49 Service is degraded Mon, Feb 13, 22:10
EOSCMS in readonly mode Storage Service for Projects & Experiments Mon, Feb 13, 14:05 Service is in read-only mode Mon, Feb 13, 14:35
Batch service unavailable Batch Service Mon, Feb 13, 06:30 Service is unavailable Mon, Feb 13, 09:00
CERNDB1/ACCDB/EDMSDB perfomance degraded DB & App Platform for EDMS Fri, Feb 10, 14:30 Service is degraded Fri, Feb 10, 18:40
Network connectivity problems, including WIFI, linked to site power cuts Multiple Services Wed, Feb 8, 14:00 Service is degraded Thu, Feb 9, 11:00
Intermittent Restarts on EOSCMS Storage Service for Projects & Experiments Mon, Feb 6, 06:00 Service is degraded Mon, Feb 6, 14:55
DFS services - web page "Manage Your DFS Folders and Quotas" unavailable Web Service Thu, Feb 2, 11:12 Service is unavailable Thu, Feb 2, 16:00
LCGR database experiencing problems DB & Application Platform Service for Projects & Experiments Wed, Feb 1, 10:00 Service is degraded Wed, Feb 1, 11:50
General network connectivity problem affecting services including Service-now software Service Management Service Fri, Jan 27, 08:55 Service is unavailable Fri, Jan 27, 09:20
No internet connectivity Multiple Services Fri, Jan 27, 08:55 Service is degraded Fri, Jan 27, 09:20
Drupal Web sites not available Web Service Thu, Jan 26, 15:51 Service is unavailable Thu, Jan 26, 16:18
Windows patching server DESKTOPWSUS.cern.ch is unavailable Windows Desktop Service Thu, Jan 26, 14:24 Service is degraded Fri, Jan 27, 17:30
Possible issue with SLC6 kernel upgrade Linux Desktop Service Thu, Jan 26, 09:17 Service is degraded Fri, Jan 27, 08:00
EOSATLAS instability, some files temporarily not available Storage Service for Projects & Experiments Wed, Jan 25, 10:40 Service is degraded Wed, Jan 25, 12:00
Messages to physics.utoronto.ca were delayed E-Mail Service Tue, Jan 24, 17:00 Service is degraded Wed, Jan 25, 16:45
Web Services site unavailable Web Service Fri, Jan 20, 07:59 Some applications linked to services are unavailable Fri, Jan 20, 09:30
Service 513-C-IP601 intermittent connectivity Not specified Thu, Jan 19, 18:37 Service is degraded Fri, Jan 20, 16:53
Service 513-C-IP601 flapping Not specified Thu, Jan 19, 16:40 Service is degraded Thu, Jan 19, 18:14
Service 513-C-IP160 intermittent connectivity Not specified Thu, Jan 19, 13:05 Service is degraded Thu, Jan 19, 14:23
GPN services at Safehost Multiple Services Thu, Jan 19, 09:00 Service is degraded Thu, Jan 19, 16:29
Perturbation des services GSM et téléphonie fixe (numérotation courte 16xxxx et 7xxxx) Multiple Services Wed, Jan 18, 11:30 Service is degraded Wed, Jan 18, 15:30
Computer centre network problem 02:30 am today Multiple Services Wed, Jan 18, 02:33 Some applications linked to services are unavailable Wed, Jan 18, 02:33
Short interruption for a few LCG services (vault) on Friday 13/01 Not specified Fri, Jan 13, 17:18 Service is degraded Fri, Jan 13, 17:33
Ansys license server crashed Mechanical Design Software Fri, Jan 13, 09:12 Service is degraded Fri, Jan 13, 09:30
Disk problem with the CDB server IT Support Services for IT Operations Thu, Jan 12, 10:52 Service is unavailable Thu, Jan 12, 11:15
Connect problems to CASTOR (after NameServer database upgrade) Storage Service for Projects & Experiments Wed, Jan 11, 12:10 Service is unavailable Wed, Jan 11, 15:00
Ansys license server problem Mechanical Design Software Mon, Jan 9, 17:10 Service is unavailable Mon, Jan 9, 21:10