CERN Accelerating science

WIFI issue on MacBooks

Date & time of incident: 
Monday, April 29, 2013 - 17:22
Incident Description: 

Some Apple MacBook laptops are currently suffering from Wi-Fi connectivity problems while using the 802.11n standard. The problem is currently under investigation.

Affected users are advised to connect either using a UTP cable by preference or using the CERN SSID. The Apple support is working on a new release of Mountain Lion which addresses this Wi-Fi connectivity issue. The update should be available in the coming weeks.

Service Element Affected: 
WIFI Service
Service is degraded
Resolution date: 
Wed, Jun 5, 14:00
Posted by: 
Unit responsible for resolution: 
IT Department