CERN Accelerating science

ServiceNow access to ITIL cut for 15 mins

Date & time of incident: 
Friday, September 13, 2013 - 10:28
Incident Description: 

Due to misconfiguration, ITIL users did not have access to some information on their tickets for 15 mins.

Sorry for the inconvenience.

Service Element Affected: 
Service Management Service
Service is degraded
Resolution date: 
Fri, Sep 13, 10:43
Expected resolution or Next Update Time: 
Friday, September 13, 2013 - 10:43
Posted by: 
Unit responsible for resolution: 
IT Department