CERN Accelerating science

IT/DB Virtualisation degraded

Date & time of incident: 
Monday, March 4, 2013 - 12:00
Incident Description: 

We have lost contact with 9 hypervisors, the VMs hosted on them are not available.

Affected production services:
- AISProxy
- Qualiac payment transfer
- Various MySQL databases on demand

The problem has been fixed, the machines are gradually coming back.

Service Element Affected: 
Multiple Services
Service is degraded
Resolution date: 
Mon, Mar 4, 13:00
Posted by: 
Unit responsible for resolution: 
IT Department